Return & Exchange Policy

We strive to bring you joy with every piece, but if something isn’t quite right, we're here to help. Please review the details below.

Return & Exchange Eligibility

• Requests must be made within 7 days of delivery.
• Customised products are not eligible for return or exchange, unless they arrive with a verifiable manufacturing defect.
• Product must be unused and free of damage, including any scratches, scuffs, dents, stains, marks, or other signs of use or handling.
• All original accessories, inserts, tags, dust bags, protective films, documentation, and complimentary items (if any) must be included.
• The product must be returned in its original packaging, exactly as received.
  

The product must pass Tôle's quality inspection upon receipt.  Any product found to be used, tampered with, or improperly packaged will be sent back to you, and refunds or exchange will not be processed.

We Strongly Recommend Recording the Unboxing

For ease of process and to help us resolve any issues quickly, we strongly recommend recording a continuous video while opening the package and unboxing the product.

This video serves as important evidence in the unlikely event of shipping damage, missing items, or an incorrect delivery and helps expedite the resolution process.

Return Process

• Write to us at care@toleofficial.com with your order number, product photos, unboxing video & reason for return.
• Our team will review your request within 24 - 48 business hours. If approved, a return pickup will be arranged from your registered address within 24 business hours.
• Once collected, the product and packaging will be inspected for tampering or any signs of use. This process will take up to 24 - 48 business hours.
• If the product passes Tôle's quality check, your refund will be initiated. If not, the product will be shipped back to your registered address.

Refund Policy

Cash on Delivery (COD) Orders

• Share your bank details via email at care@toleofficial.com.
• Refunds are processed within 10–12 business days after the returned item clears inspection.
• A ₹200 convenience fee will be deducted.

Prepaid/Online Orders

• Refunds are processed within 7 business days directly to the registered bank account linked to your order.
• Shipping charges of up to ₹100 will be deducted.

Exchange Process

• Write to us at care@toleofficial.com with your order number, product photos, unboxing video and reason for exchange.
  
• Our team will review your request within 24 - 48 business hours. If approved, a return pickup will be arranged from your registered address within 24 business hours.
• Once collected, the product and packaging will be inspected for tampering or any signs of use. This process will take up to 24 - 48 business hours.
• If the product passes Tôle's quality check, a fresh piece—either the same product or another of your choice—will be shipped to your registered address.
• In case of any price difference, the balance amount will be adjusted accordingly.

Price Adjustment (in Case of Exchange)

You may request an exchange for the same product or a different product of your choice:

• If the new product costs more, a secure payment link will be shared.
• If it costs less, the balance will be refunded.

Contact Us

For returns, refunds, or exchanges, please reach us at:

• 📧 Email: care@toleofficial.com
• 📞 Customer Care: +91-9560009422