Warranty Policy

At Tôle, we craft our products using premium full-grain leather and high-quality components that are designed to last and develop character with use. Every product is backed by a 1-Year Limited Warranty from the date of purchase against manufacturing defects when used under normal conditions and for its intended purpose.

What Is Covered

This warranty covers manufacturing defects in materials and workmanship, including:

• Faulty stitching or construction.
• Defective zippers, buttons, snaps, and magnetic closures.
• Failure of hardware such as rivets, hooks, buckles, or metal fittings under normal use.
• Manufacturing defects that affect the functionality of the product.

If a defect covered under this warranty is confirmed, Tôle will, at its sole discretion, repair the product, replace it with the same or a comparable product, or issue store credit if repair or replacement is not feasible.

What Is Not Covered

This warranty does not cover:

• Normal wear and tear from regular use
• The natural aging of full-grain leather, including wrinkles, creases, grain variation, scratches, colour deepening, softening, and the development of a rich patina
• Damage caused by accidents, misuse, abuse, or negligence
• Overloading or overstuffing wallets, bags, sleeves, or other products beyond their intended capacity
• Damage caused by sharp objects, liquids, chemicals, pets, excessive heat, or improper storage
• Cosmetic marks or changes that do not affect the functionality of the product
• Unauthorized repairs, alterations, or modifications
• Products purchased from unauthorized sellers
• Requests arising from a change of mind or personal preference

Because full-grain leather is a natural material, each piece is unique. Minor variations in texture, pores, grain, and colour are inherent characteristics of genuine leather and should not be considered defects.

How to Submit a Claim

To submit a warranty claim, please email our customer support team at care@toleofficial.com with:

• Your order number or proof of purchase
• A brief description of the issue
• Clear photographs or a short video showing the defect

Our team will review your claim promptly and work with you to provide the most appropriate resolution.

Limitation of Liability

Tôle’s liability is limited strictly to the repair or replacement of the defective product. We are not responsible for incidental or consequential damages resulting from product use or breach of warranty.

Customer Care

We value our customers and are committed to delivering high-quality products and services. For any questions regarding warranty coverage, please contact Tôle customer support.