Terms of use

This document is an electronic record in terms of the information technology act, 2000 and the rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the information technology act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Welcome to the Terms of Use (“Terms ”) of TÔLE INDIA, a company incorporated under the laws of India with its registered office at 1030, 81 Business Hub, 81 Sector, Faridabad, Haryana - 121007, India (“Company”, “TÔLE” “ We”,“ Us ”, or “ Our ”). The Company is engaged in the business of sale of IT/Mobile Accessories products (“ Service ”). By accessing or using the website available at www.toleofficial.com and any sub-domains (“ Platform ”), You agree to be bound by these Terms. Your agreement with Us includes these Terms and the Privacy Policy available on the Platform (collectively “ Agreement”).

The expressions “ You ” or “ Your ” or “ User ” refers to any person who downloads, accesses, or uses the Platform for any purpose. “ Products ” shall mean any products sold on the Platform by the Company. The Products are delivered only within the territory of India.

All terms used with a capitalized first letter shall have the meaning assigned to them in these terms of the Privacy Policy.


If You do not agree with these Terms or any provisions in the Agreement, then refrain from using the Platform. We reserve the right to change, modify, amend, or update these Terms and/or the Agreement from time to time and such amended provisions of these Terms and/or the Agreement shall be effective immediately upon being posted on the Platform. You can determine when these Terms and/or Agreement were last revised by referring to the ‘ LAST UPDATED’ at the top of these Terms and/or Agreement. Your continued use of the Platform shall be deemed to signify Your acceptance of these provisions or amended provisions of these Terms and/or the Agreement.


You represent and warrant that You have the right to access or use the Platform. The Platform can only be availed by those individuals or business entities, including sole proprietorship firms, companies, and partnerships, which can form legally binding contracts under Indian Contract Act, 1872. Persons who are “ incompetent to contract ” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents, etc. are not eligible to use the Platform.


3.1. By using the Platform, You agree that You meet the Eligibility Criteria as detailed in Clause 2 (above) and that You are fully able and competent to understand and accept this Agreement as a binding contract and to abide by these Terms. 

3.2. You agree that You shall not access the Platform by any other means other than through the interfaces that are provided by Us. 

3.3. You agree that You shall not acquire, copy, or monitor any portion of the Platform in any way to reproduce or circumvent the navigational structure or presentation of the Platform, to obtain or attempt to obtain any materials, documents, or information through any means not specifically made available through the Platform.

3.4. You agree that You shall not attempt to reverse engineer, de-encrypt, or otherwise derive the design, internal logic, structure, or inner workings (including algorithms and source code) of the Platform, any other software, products, models, prototypes, or other items provided by Us.

3.5. You agree that You shall not use any deep-link, robot, spider, or other automatic device or methodology, or any similar or equivalent manual process, to access, acquire, download, copy or monitor the Platform or any part thereof, or obtain any content through means not specifically made available through the Platform.

3.6. You agree that You shall not breach any provisions of the Agreement or violate any provisions of applicable law.


You shall not host, display, upload, modify, publish, transmit, store, update or share any information that: 

4.1 Belongs to another person and to which the You do not have any right to;

4.2 Is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, libelous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;

4.3 Is harmful to a child;

4.4 Infringes any patent, trademark, copyright, or other proprietary rights;

4.5 Violates any law for the time being in force;

4.6 Deceives or misleads the addressee about the origin of such messages or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;

4.7 Impersonates another person;

4.8 Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any, offence or is insulting other nation;

4.9 Contains a software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; and

4.10 Is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person.


The User shall register on the Platform through methods such as but not limited to the User’s google account, email address, Apple ID, iCloud ID, or social media network account.


6.1 For the registration process of any business entity the User has to fill out a registration form available on the Platform with details such as but not limited to, 

6.2 Registered name of the business entity (if applicable);

6.3 Entity Type (LLP /Sole proprietorship/Partnership/Company etc) (if applicable);

6.4 Valid contact number and email address, all communication with the User shall be made through the contact number and email address provided.

6.5 Address GST and PAN card details.

The Company shall on all details being provided at its sole discretion register the business entity. If You register on behalf of a business entity, You represent that: (a) You have the authority to bind the entity to these Terms and/or this Agreement; (b) the address You use when registering is the principal place of business of such business entity; and (c) all other information submitted to the Company during the registration process is true, accurate, current and complete.


TÔLE INDIA is devoted to delivering its products in prime condition to your doorstep. We ship our products throughout the week, except on Sundays and public holidays. To ensure the safety and health of Your orders, we have partnered with reputed and trusted courier companies only.

7.1 Where and how do we ship?

TÔLE INDIA only delivers products within the territory of India. We currently ship pan India. 99% of our orders are processed and dispatched within 48 hours of being placed. The minimum shipping charge is INR 100 irrespective of the order size. Unless specified ''Free'' or otherwise at the time of check out. 

7.2 COVID-19 Policy

Due to the current pandemic, services like deliveries have been impacted. While We work with the best courier companies, they too are facing unforeseen issues and Your delivery time can be impacted. There will be no refunds if Your package is delayed due to our 3rd party logistics partners.

7.3 Approximate Delivery Time

Post-dispatch the average delivery time ranges from - Estimated Delivery Timelines

Region 1 – 2-3 days

Region 2 – 4-6 days

Region 3 – 6-7 days

Region 4 - 7-9 days

Region 1 - (Bangalore, Chandigarh, Delhi, Haryana, Himachal Pradesh, Kolkata, Punjab, Rajasthan, Uttar Pradesh, and Uttarakhand).

Region 2 - (Chhattisgarh, Dadar and Nagar, Diu and Daman, Goa, Gujarat, Madhya Pradesh, Maharashtra)

Region 3 - (Jammu and Kashmir, Andhra Pradesh, Karnataka, Kerala, Pondicherry, Tamil Nadu, Telangana, Lakshadweep)

Region 4 - (Andaman and Nicobar, Arunachal Pradesh, Assam, Bihar, Jharkhand, Manipur, Meghalaya, Mizoram, Nagaland, Odisha, Sikkim, Tripura, West Bengal)

Disclaimer - The above timelines are indicative and cannot be guaranteed to incase of local disturbances and regulatory issues.


No cancellation and refunds will be processed once an order has been shipped. In the unlikely scenario that Your order is received as damaged, please write to us at care@toleofficial.com mentioning your order ID and stating your issue. Post which, if necessary, a refund for the damaged items will be considered, within 7 working days.

You agree to indemnify, defend and hold harmless the company from and against any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the company that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms or Privacy Policy.

As a matter of policy, we do not accept any returns. The only exceptions are if the product is received in damaged or expired condition or there are quality issues. In case of any of the above the process is as follows:

  •  Please send us pictures of the product received at our customer service Email ID along with the copy of the purchase bill.
  •  We will verify at our end.
  •  If found to be correct, we will replace your Product at no cost to you. The User has to inform https://www.toleofficial.com/ OR “TÔLE INDIA” of his/her intention to exchange the broken products within 7 days of receipt of the goods at his/her shipping address. 

Wrongly shipped or defective merchandise may be returned for exchange of product(s) of equal value upon presentation of the following: sales receipt and original packaging. Local restrictions and other limitations may apply.

If an order is returned to Us as undeliverable, the refund will be made for the product only, less any return shipping and handling costs. Other restrictions may apply. Please email our community support team at care@toleofficial.com to request a return, exchange, or refund.

You cannot cancel the order and demand a refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered if the shipping location is not serviced by our partner courier companies. No refund requests will be entertained for damaged Products. Damaged Products will be exchanged as per our exchange policy.

From the date of written confirmation of refund to the customer, the amount will be refunded within the next 7-10 business days (as applicable by the original payment method).

8.1 Refunds (if applicable)

Once your refund request is received and inspected, we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days (as applicable by the original payment method).

8.2 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check with your bank. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at care@toleofficial.com


Company may suspend or terminate use of the Platform:

9.1. if it believes, in its sole and absolute discretion that the User has breached, violated, abused, or unethically manipulated or exploited any term of the Agreement;

9.2. if it is brought to the Company’s notice or if it is discovered that the User is under the age of 18 (eighteen) years; and

9.3. if Company has reasonable grounds to suspect that any information provided is untrue, inaccurate, not current, or incomplete, or not in accordance with these Terms.


In the course of use of the Platform, the User may be asked to provide certain personal information to Us. The Company’s information collection and use policies with respect to privacy of such information are set forth in the Privacy Policy available at www.toleofficial.com.


Among other things, the Company does not guarantee that: The platform will meet your expectations; or The platform will be accessible without interruption or in a timely, reliable, or fault-free manner; or the results obtained through the use of the Platform will be correct and reliable. No guidance or information, written or oral, obtained from the company or via the platform, shall constitute any warranty, which has not specifically been stated in these Terms.


This platform is provided by the company on an “as is” and “as available” basis. the company makes no representations or warranties of any kind, express or implied, as to the operation of this platform or the information, content included on this platform. you expressly agree that your use of this platform is at your sole risk. the company reserves the right to withdraw or delete any information from this platform at any time in its discretion. To the full extent permissible by applicable law, the company disclaims all warranties, express or implied. the company does not warrant that this  platform, its servers, or email sent from the company are free of viruses or other  harmful components. The company will not be liable for any damages of any kind arising from the use of this platform, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. 


You agree to indemnify, defend and hold harmless the Company from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Company that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms or Privacy Policy.


If, for any reason, a court of competent jurisdiction finds any provision of the Terms, or portion thereof, to be unenforceable, that portion shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision. The remainder of the Terms shall continue in full force and effect. 


No provision of the Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by the company. Any consent by the company to, or a waiver by the company of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach. 


These terms shall be governed by the laws of India. Subject to the dispute resolution clause below, courts and tribunals of Faridabad, Haryana. India have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms (including any disputes regarding the existence, validity, or termination of these terms).


All notices or demands to or upon the Company shall be effective if in writing and shall be deemed to be duly made when sent to 1030, 81 Business Hub, 81 Sector, Faridabad, Haryana - 121007, India. All notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by you on the platform, or by posting such notice or demand on an area of the platform that is publicly accessible. Notice to the user shall be deemed to be received by such user if and when the platform is able to demonstrate that communication, whether in physical or electronic form, has been sent to such user, or immediately upon platform’s posting such notice on an area of the platform that is publicly accessible.


18.1. Headings for any section of the agreement are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

18.2. The company shall have the right to assign its obligations and duties in this agreement to any person or entity.

18.3. All telephonic calls to the company will be kept completely confidential. However, your calls may be recorded to ensure the quality of service. Further, for training purposes and to ensure excellent customer service, calls from the company to you or from you to the company may be monitored and recorded.

18.4. Mr. Faraz Alam is the designated Grievance Officer in respect of the Platform. Any complaints or concerns with regards to any content on the Platform or any breach of this Agreement or Privacy Policy can be directed to the designated Grievance Officer in writing at 1030, 81 Business Hub, 81 Sector, Faridabad, Haryana - 121007, India, or through an email signed with electronic signatures sent to faraz@toleofficial.com.