Shipping & Delivery

At TÔLE, we aim to deliver your orders quickly and smoothly. Please review our Shipping Policy to understand our shipping process and terms.

Shipping Costs

• Shipping charges are calculated based on the order value and delivery method.
• Prepaid Orders: Save ₹50
• Cash on Delivery (COD) Orders: Additional Charge of ₹200.
• Any promotional offers on free shipping will be subject to specific terms and conditions shared at the time of the promotion.

Shipping Methods & Delivery Times

We offer two shipping options:

• Standard Delivery: Typically delivered within 3–5 business days.
• Express Delivery: Available in select regions, delivered within 2–3 business days at an additional cost.
• Please note that delivery times are estimates and may vary due to factors beyond our control (weather, courier delays, holidays, etc.).

Order Processing Time

• Orders are processed and shipped within 24 hours after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

Order Tracking

Once shipped, you will receive a confirmation email and whatsapp message with an order tracking link.

Delivery Issues

• If you face any issues with your delivery, contact us at care@toleofficial.com with your order number and details.
• In case of lost or damaged packages, we will work with the courier to resolve the issue. Please report such cases within 48 hours of the expected delivery date.

Shipping Address Accuracy

• Please ensure all shipping details are entered correctly at checkout.
• TÔLE is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

International Shipping

We deliver to your doorstep, worldwide.

Reach out to us for more information on International orders. The above mentioned policies and timelines may not be applicable on international order.

Changes to Shipping Policy

• TÔLE reserves the right to update or modify this Shipping Policy at any time without prior notice.
• Any changes will be reflected on this page and, where relevant, communicated via email.

Contact Us

For questions or concerns regarding shipping, please reach us at:

• 📧 Email: care@toleofficial.com
• 📞 Phone: +91-9560009422