FAQ
Q: Can I choose a delivery day and time?
A: No.
Q: How do coupon codes work?
A: If available, you can fill in the coupon code in the coupon box to redeem the same.
Q: Are your products available for wholesale or Distribution?
A: Yes, please visithttps://www.toleofficial.com/ for further details.
Q: Do you have a street team?
A: Yes.
Q: Do you guys sponsor?
A: As per the availability and requirement.
Q: How can I unsubscribe from the newsletter mails?
A: Just click on the unsubscribe button below the newsletter email.
Q: Where do you ship from?
A: All the products are shipped from our warehouse in Faridabad, Delhi NCR.
Q: What are the shipping costs?
A: The shipping costs are as per the shipping policy.
Q: What can I return?
A: You can return any product bearing damage or quality issues.
Q: Can my order be replaced?
A: Yes.
Q: How can I return the coupon code or gift card?
A: Coupon codes or gift cards, once purchased, cannot be cancelled or returned due to regulatory restrictions.
Q: How long have you been in business?
A: We started our journey in 2019.
Q: What makes you different from your competitors?
A: Our thoughtfully designed ergonomic products and our unmatched customer service support.
Q: From where do you operate?
A: We operate from various locations across India.
Q: Do you offer loyalty points or reward points, etc.?
A: Yes.
Q: How are reward points earned?
A: By participating in loyalty programs, customers will earn points according to the amount they’ll spend on their purchases.
