Return & Exchange Policy

We strive to bring you joy with every piece, but if something isn’t quite right, we're here to help. Please review the details below.

Returns & Refunds

Return Eligibility

  • Requests must be made within 7 days of delivery.
  • Customised products are not eligible for return or exchange.
  • Products must be unused, returned in their original packaging, and free of damage.
  • Items found to be used, tampered with, or improperly packaged will be sent back to you, and refunds will not be processed.

Return Process

  • Write to us at care@toleofficial.com with your order number, product photos, & reason for return.
  • Our team will review your request within 24–36 business hours. If approved, a return pickup will be arranged from your registered address.
  • We will arrange a pickup from your registered address within X days.
  • Once collected, the product and packaging will be inspected for tampering or any signs of use. Please allow up to 24–36 business hours for us to review your request.
  • If approved, your refund will be initiated. If not, the product will be shipped back to your registered address.

Refund Policy

Cash on Delivery (COD) Orders

  • Share your bank details via email at care@toleofficial.com.
  • Refunds are processed within 10–12 business days after the returned item clears inspection.
  • A ₹200 convenience fee will be deducted.

Prepaid/Online Orders

  • Refunds are processed within 7 business days directly to the registered bank account linked to your order.
  • Shipping charges of up to ₹100 will be deducted.

Exchange

Exchange Eligibility

  • Requests must be made within 7 days of delivery.
  • Customised products are not eligible for return or exchange.
  • Products must be unused, returned in their original packaging, and free of damage.
  • Items found to be used, tampered with, or improperly packaged will be sent back to you, and exchange will not be processed.

Price Adjustment

You may request an exchange for the same product or a different product of your choice:

  • If the new product costs more, a secure payment link will be shared.
  • If it costs less, the balance will be refunded.

Exchange Process

  • Write to us at care@toleofficial.com with your order number, product photos, and reason for exchange.
  • Our team will review your request within 24–36 business hours. If approved, a return pickup will be arranged from your registered address.
  • In case of any price difference, the balance amount will be adjusted accordingly.
  • Once the exchange is processed, a fresh piece—either the same product or another of your choice—will be shipped to your registered address.

Contact Us

For returns, refunds, or exchanges, please reach us at: